1. Registration

You must be a registered member to access certain features on our website. When you register and activate your account, you will provide us with personal information including your name and contact details. You must ensure that this information is accurate and current. We will handle all personal information we collect in accordance with our Privacy Policy.

When you register and activate your account, we will provide you with a user name and password. You are responsible for keeping this user name and password secure and are responsible for all use and activity carried out under this user name.

To create an account, you must: possess the legal right and ability to enter into a legally binding agreement with us; and agree and warrant to use the website in accordance with these Terms.

2. Collection notice

We collect personal information about you in order to provide you with our services and for purposes otherwise set out in our Privacy Policy.

We may disclose that information to third parties that help us deliver our services (including information technology suppliers, communication suppliers and our business partners) or as required by law. If you do not provide this information, we may not be able to provide all of our services to you.

Our Privacy Policy explains: (i) how we store and use, and how you may access and correct your personal information; (ii) how you can lodge a complaint regarding the handling of your personal information; and (iii) how we will handle any complaint. If you would like any further information about our privacy policies or practices, please contact us directly as set out in the Privacy Policy.

By providing your personal information to us, you consent to the collection, use, storage and disclosure of that information as described in the Privacy Policy and these Terms.

3.Accuracy, completeness and timeliness of information

The information on our website is not comprehensive and is intended to provide a summary of the subject matter covered. While we use all reasonable attempts to ensure the accuracy and completeness of the information on our website, to the extent permitted by law, including the Australian Consumer Law, we make no warranty regarding the information on this website. You should monitor any changes to the information contained on this website.

We are not liable to you or anyone else if interference with or damage to your computer systems occurs in connection with the use of this website or a linked website. You must take your own precautions to ensure that whatever you select for your use from our website is free of viruses or anything else (such as worms or Trojan horses) that may interfere with or damage the operations of your computer systems.

We may, from time to time and without notice, change or add to the website (including the Terms) or the information, products or services described in it. However, we do not undertake to keep the website updated. We are not liable to you or anyone else if errors occur in the information on the website or if that information is not up-to-date.

4. Cleaning and competitions

For certain campaigns, cleaning or contests, additional terms and conditions may apply. If you want to participate in such a campaign, promotion or contest, you need to agree to the relevant terms and conditions applicable to that campaign, promotion or contest. In case of any inconsistency between such terms and conditions and these Terms, those terms and conditions will prevail.

5. Purchase and payments

You will be responsible for payment of the applicable fees for any Services. You agree to pay all fees or charges to your Account in accordance with the fees, charges, and billing terms in effect at the time a fee or charge is due and payable.

All services and products purchased through Edge2Edge Cleaning are non-refundable. You authorise your Edge2Edge Cleaning to make purchases on your behalf, including the discretion to select cleaning products replacement, if your exact requested item is not available.

We partner with (Bank name) to manage payments; by using our Service you agree to provide (bank name ) with a valid credit card (Visa, MasterCard, or any other issuer accepted by us) (“Payment Provider”) and also agree to (link of website). Your Payment Provider agreement governs your use of the designated credit card, and you must refer to that agreement and not to the Terms to determine your rights and liabilities. By providing Stripe with your credit card number and associated payment information, you agree that the Company is authorized to immediately invoice your Account for all fees and charges due and payable to the Company hereunder and that no additional notice or consent is required. You agree to immediately update your payment details in Stripe is there is any change in your billing address or the credit card used for payment hereunder. You additionally agree to pay our 3.5% fee on all goods and services purchased on your behalf; this fee is to cover the miscellaneous payment processing fees which we are required to pay our vendors.

IN AUSTRALIA, OUR GOODS AND SERVICES COME WITH GUARANTEES THAT CANNOT BE EXCLUDED UNDER THE AUSTRALIAN CONSUMER LAW. NOTHING IN THESE TERMS AND CONDITIONS PURPORTS TO MODIFY OR EXCLUDE THE CONDITIONS, WARRANTIES AND UNDERTAKINGS, AND OTHER LEGAL RIGHTS, UNDER THE AUSTRALIAN COMPETITION AND CONSUMER ACT AND OTHER LAWS. ANY AND ALL OTHER WARRANTIES OR CONDITIONS WHICH ARE NOT GUARANTEED BY THE AUSTRALIAN CONSUMER LAW OR THE COMPETITION AND CONSUMER REGULATION 2010 ARE EXPRESSLY EXCLUDED WHERE PERMITTED, INCLUDING LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES CAUSED BY BREACH OF ANY EXPRESS OR IMPLIED WARRANTY OR CONDITION.

6. Changes and cancellations

You can cancel or amend a visit by contacting the team, free of charge, up to 24 hours before our visit is scheduled to begin.

If you cancel or amend a visit between 24 and 48 hours before the visit is scheduled to begin, you will have to pay cancellation costs equivalent to 30% of the visit fee. If you cancel or amend a visit within 24 hours before the visit is scheduled to begin, you will have to pay cancellation costs equivalent to the full cleaning fee.

7. Price changes

Edge2Edge Cleaning reserves the right at any time to change its prices and billing methods, either immediately upon posting on the Company Properties, by text or email delivery to you, or any other reasonable means of communications.

8. Late payment fees

Failure to provide payment when due may incur late fees. Payments are due and payable the where the sevice fee become payable in accordance with the above terms (in particular see Cl. 5).

The “default date” is defined as the day after the date by which payment of Edge2Edge Cleaning ’ invoice(s) was due to be made by the Customer to Edge2Edge Cleaning .

If Edge2Edge Cleaning does not receive the outstanding balance by the default date the Customer will be liable for:
Interest on the outstanding balance from the default date at the rate of twelve per centum (12%) per annum calculated on a daily basis; An account keeping fee of $40.00 to be charged at the end of each calendar month after the default date until the outstanding balance has been paid;

9. Keys

In order to provide certain Tasks, such as house cleaning ,Builders clean, our Edge2Edge Cleaning ’ will require access to your residence. Upon registration or request, you agree to provide your Edge2Edge Cleaning with a set of keys to your residence, along with any other information reasonably required by your Edge2Edge Cleaning , to perform the Tasks. The Company takes reasonable measures to protect the security of all keys provided by you to our Edge2Edge Cleaning . EXCEPT AS OTHERWISE STATED HEREIN, EXCLUDING CASES OF GROSS NEGLIGENCE AND WILLFUL MISCONDUCT, THE COMPANY HEREBY DISCLAIMS ALL WARRANTIES, RESPONSIBILITY AND LIABILITY ARISING FROM OR RELATED TO LOST KEYS, ANY UNAUTHORIZED USE OR ACCESS TO YOUR KEYS OR IMPROPER LOCKING OF RESIDENCES.

10. Intellectual property rights

Unless otherwise indicated, we own or license from third parties all rights, title and interest (including copyright, designs, patents, trademarks and other intellectual property rights) in this website and in all of the material (including all text, graphics, logos, audio and software) made available on this website (Content).

Your use of this website and use of and access to any Content does not grant or transfer any rights, title or interest to you in relation to this website or the Content. However we do grant you a licence to access the website and view the Content on the terms and conditions set out in this Agreement and, where applicable, as expressly authorised by us and/or our third party licensors.

Any reproduction or redistribution of this website or the Content is prohibited and may result in civil and criminal penalties. In addition, you must not copy the Content to any other server, location or support for publication, reproduction or distribution is expressly prohibited.

All other use, copying or reproduction of this website, the Content or any part of it is prohibited, except to the extent permitted by law.

11. Unacceptable activity

You must not do any act that we would deem to be inappropriate, is unlawful or is prohibited by any laws applicable to our website, including but not limited to:any act that would constitute a breach of either the privacy (including uploading private or personal information without an individual’s consent) or any other of the legal rights of individuals using this website or our App to defame or libel us, our employees or other individuals;posting or transmitting to this website any non-authorised material including, but not limited to, material that is, in our opinion, likely to cause annoyance, or which is defamatory, racist, obscene, threatening, pornographic or otherwise or which is detrimental to or in violation of our systems or a third party’s systems or network security.
If we allow you to post any information to our website, we have the right to take down this information at our sole discretion and without notice.

12. Warranties and disclaimers

To the maximum extent permitted by law, including the Australian Consumer Law, we make no warranties or representations about this website or the Content, including but not limited to warranties or representations that they will be complete, accurate or up-to-date, that access will be uninterrupted or error-free or free from viruses, or that this website will be secure.

We reserve the right to restrict, suspend or terminate without notice your access to this website, any Content, or any feature of this website at any time without notice and we will not be responsible for any loss, cost, damage or liability that may arise as a result.

13. Liability

GENERAL INDEMNITY
You agree to indemnify Edge2Edge Cleaning , on demand, against any claim, action, damage, loss, liability, cost, charge, expense or payment which Edge2Edge Cleaning may pay, suffer, incur or are liable for, in relation to any act you do or cause to be done, in breach of the Terms.

GENERAL LIMITATION OF LIABILITY
We will not be liable to you in contract, tort or equity in relation to any direct, indirect or consequential loss you incur in relation to the contents, use or reliance of Site Content or otherwise in connection with the Website or app.

SERVICES LIABILITY
To the extent permitted by law, Edge2Edge Cleaning will not be responsible and will be excluded from all liability, for any loss or damage whatsoever (including personal injury, loss of life and damage to property) that you or another person may suffer in connection with the offer or supply of (or default in supplying) the services, including but not limited to any cleaning services, ironing, or transport of dry cleaning or groceries through the service.

14. Dispute resolution policy

Edge2Edge Cleaning will use reasonable endeavours to mediate any dispute concerning the use of the Website, app or service.

Disputes in relation to the Cleaning Services carried out by a Business or any other issue will be referred, where appropriate, to external dispute resolution services or authorities.

Any issues with the service must be reported to Edge2Edge Cleaning within 24 hours. You must provide us with photos of an unsatisfactory clean within 24 hours of completion.

15. Jurisdiction and governing law

Your use of the website and these Terms are governed by the law of Victoria and you submit to the non-exclusive jurisdiction of the courts exercising jurisdiction in Victoria.